Contact us

Contact Us

At Kinzo, we're committed to providing top-notch support for all your questions and concerns. Whether you need help with a specific issue or just want some general information about our services, we've got you covered.

Support Availability

Our customer support team is available to assist you in several ways:

Live Chat: Our live chat feature allows you to get instant answers to your questions from 24/7. You can access it directly on the website or through the mobile app.
Email Support: If you have a more complex question or need detailed assistance, our email support team is ready to help. Email us and we'll get back to you within 24 hours.

Live Chat Support

Our live chat feature allows you to interact with a real person in real-time, helping you resolve your issues faster. You can access the live chat through our website or mobile app at any time of day or night.

Availability: Our live chat is available 24/7.
Response Time: We strive to respond within minutes of receiving your message.
Language Support: We offer multilingual support, so you don't need to worry about language barriers. Our agents can communicate with you in English and French.

Email Support

If you prefer email or have a more complex question, our email support team is ready to help. Please send an email, and we'll get back to you within 24 hours.

Response Time: We aim to respond within 24 hours of receiving your email.
Language Support: Our email agents can communicate with you in English and French.

Help-Centre Access

We've put together a comprehensive help centre where you can find answers to frequently asked questions (FAQs) related to our services. Feel free to explore it anytime, and if you still have questions or need further clarification, don't hesitate to reach out to us.

Content: Our help centre is regularly updated with new content and guides.
Search Functionality: Easily search for topics using keywords or phrases.
FAQs: Browse our FAQ section for answers on various services and products.

Verification or Account-Help Support

If you need assistance with account-related issues, such as verification, login problems, or password reset, please visit the following resources:

Our help centre: Contains detailed guides on verification processes and account management.
Customer support email: Email us for specific guidance.

Responsible Gambling Assistance

We're committed to providing a safe environment for our users. If you or someone else has concerns about responsible gambling, please don't hesitate to contact us:

Support Email: Reach out for guidance and support.
Help Centre: Visit the 'Responsible Gambling' section of our help centre for information on self-exclusion, reality checks, and more.

Technical Support

If you're experiencing technical issues with your device or service, we've got resources to help:

Troubleshooting Guides: Find step-by-step guides in our help centre.
Technical Support Email: Contact us for assistance.

Complaint or Dispute Guidance

We're committed to resolving any complaints or disputes fairly and efficiently:

Dispute Resolution Process: Find out how we handle disputes in our help centre.
Support Email: If you have a specific issue, email us.

Communication Response Expectations

We aim to respond as quickly and efficiently as possible:

Live Chat: Get instant responses from 24/7 through our live chat.
Email Support: Our response time for emails is within 24 hours.

Account-Security Assistance

Your security is important to us. If you're experiencing issues with your account or need help securing it, please contact:

Support Email: Reach out for specific guidance.
Help Centre: Visit the 'Security' section of our help centre.

Mobile and Desktop Support Accessibility

You can access our support services through both mobile and desktop devices, ensuring you're covered wherever you are:

Mobile App: Download the app to use live chat, email support, or browse the help centre.
Desktop Website: Access all our support channels directly from our website.

Multilingual Support

We strive to communicate in your preferred language. Our agents can assist with English and French support.

Language Options: Choose English or French for communication.
Translators: If you prefer a different translation, please contact us and we'll do our best to provide assistance.

Preferred Contact Methods

Choose the method that suits your needs:

Live Chat: Instant messaging through 24/7 chat support.
Email Support: Detailed response within 24 hours via email.
Phone (Not Available):